Five Star Mechanical is a family-owned HVAC and plumbing company with a shop on Mountain Vista in Henderson. Owner Justin DeMille has 25 years in the trade, and lead tech Dallin Potter runs our crew in the valley. We keep it simple: fix it right, price it fairly, and pick up when you call, even at 2 a.m. in August. No call center and no commission sales.
How we run things in the valley, in his own words.
I lead the Five Star Mechanical crew here in the Las Vegas valley. We're a small team working out of our shop on Mountain Vista in Henderson, and every tech on a Five Star truck has been trained and vetted, and works to the same standards I do.
I've met plenty of valley homeowners who got burned. A tech shows up on a 114° afternoon and pushes a whole new system when a capacitor would have fixed it. Or the "emergency" number goes to voicemail while the house climbs past 90.
That isn't how we work. Nobody on our crew is paid commission, so nobody gains by overselling you. Our emergency line is answered around the clock. And our prices are flat-rate: the number on the quote you sign is the number you pay.
If another company left a bad taste, that's fair. Give us one call and judge us on it. We plan to earn the next one.
— Dallin Potter
Lead Tech · Five Star Mechanical Las Vegas
They apply the same to a 9 p.m. no-cool call in August and a water heater swap in January.
Every quote is written and flat-rate before any work starts. No hourly creep. No surprises.
Nobody here earns more by selling you more. Our techs are paid hourly, so the advice you get is just advice.
Our emergency line is answered 24/7, holidays included. You reach our own team, not an out-of-state call center.
A worn-out unit baking in a Henderson attic may be done. A newer one with a bad capacitor isn't. We tell you which, even when the answer is a small repair.
Here are our license numbers. Search them on the Nevada State Contractors Board, or Utah DOPL for our sister shop in St. George. We'd rather you check.
Property manager or HOA asking for a certificate of insurance? Just ask.
From Mountain Vista we cover Henderson, Las Vegas, Summerlin, North Las Vegas, Paradise and Boulder City, and head up I-15 to Mesquite. Call and we'll give you an honest arrival time.
